Refund Policy

Thank you for shopping with us! We want you to love your purchase, but if you need to make a return, we’re here to help.

Return Deadlines & Refund Options

We offer two options for returns depending on when your item is returned:

Refund to Original Payment Method (Within 7 Days): Returns requested and sent back within 7 days of delivery are eligible for a full refund back to your original payment method.
Store Credit (Within 30 Days): Returns requested and sent back between 8 and 30 days of delivery are eligible for store credit only.

Please note: Items returned after 30 days from the delivery date are not eligible for a refund or store credit.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

Unused, unworn, and in the same condition that you received it.
In its original packaging with all tags attached.
Accompanied by the receipt or proof of purchase.

How to Initiate a Return

Contact us at [Your Contact Email] with your order number and the item(s) you wish to return.
Once your return request is approved, we will provide you with instructions on where and how to send your package.
Send your item back to us using a trackable shipping service.

Shipping Costs for Returns

Customers are responsible for paying their own return shipping costs unless the return is due to our error or a damaged/defective item.
Original shipping fees (if any) are non-refundable.

Processing Time

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your return:

Original Payment Refunds: If approved within the 7-day window, your refund will be processed back to your original payment method within [e.g., 5-10 business days] (depending on your card issuer).
Store Credit: If approved within the 30-day window, your store credit code will be emailed to you immediately after inspection.

Damaged or Defective Items

Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, please contact us at info@palisadesgeneralstore.com within 48 hours of delivery so we can evaluate the issue and make it right.